A key to preventing cyber attacks from crippling U.S. power grids could be changing passwords on internet routers, wifi-connected thermostats and smart lawn-sprinklers.
There’s nothing relaxing about teaching your teenager to drive. This milestone in many young people’s development is a royal headache for parents, who are forced to battle with the natural urge to take control of the wheel.
What if autonomous vehicles are no different? What if occupants are required to constantly monitor their driverless car so they can jump in and take control if the system goes wrong? There’s nothing relaxing in that.
“Safety is a key area of the autonomous vehicle debate. It’s the primary, if not the sole reason, for driverless vehicles to exist. But one of the things we have to get our heads around is how to determine this safety,” said Tom Karol, general counsel – federal, The National Association of Mutual Insurance Companies.
“There are numerous questions that need answering. How much safer [than human drivers] do we want autonomous vehicles to be? Is 1% safer enough, or do we need 10%, or 100%? Yes, a driverless car won’t fall asleep, but can it identify a bicycle? Can it determine a stop sign in the snow? Can it identify a paper bag versus a child running across the street?”
Another key issue to be resolved is what happens when something goes wrong. Who will take control in the event of a system failure and how will the occupants know what to do? Will it be a ‘desperate grab the wheel off your teenage child’ scenario? This also links into the “incredibly complex” problem of liability. The obligations of the human occupants can only be determined upon the design and specifications of the individual vehicle.
At present, no jurisdiction has yet determined operational and safety requirements for driverless cars, leaving numerous developers to explore different avenues. There are two key schools of thought right now, with some manufacturers developing vehicle-to-vehicle systemic data cars, and others creating iron-clad and fully-contained data-tight vehicles. It’s difficult to predict which school might prevail in the eyes of the authorities.
“As a rule, the insurance industry is completely supportive of a platform that will develop safety,” Karol told Insurance Business. “If autonomous vehicles improve safety and reduce the frequency of accidents, problems and fatalities, then we’re 100% in favor of that. The problem’s in the details – and there are a number of fundamental issues that need resolving.
“We’re not yet at a point where we can make bets on how the autonomous vehicle industry will develop. At this point in time, insurance brokers need to keep their eyes and ears open, be as educated as possible and stay aware of who’s involved in the discussion, how they’re involved and what legal developments and regulations are introduced.”
by Bethan Moorcraft
A week of destructive fires in Southern California is ending but danger still looms.
Well into what’s considered the wet season, there’s been nary a drop of rain. That’s good for sun-seeking tourists, but could spell more disaster for a region that emerged this spring from a yearslong drought and now has firefighters on edge because of parched conditions and no end in sight to the typical fire season.
“This is the new normal,” Gov. Jerry Brown warned over the weekend after surveying damage from the deadly Ventura County fire that has caused the most destruction and continued burning out of control. “We’re about ready to have firefighting at Christmas. This is very odd and unusual.”
Even as firefighters made progress containing six major wildfires from Santa Barbara to San Diego County and most evacuees were allowed to return home, predicted gusts of up to 50 mph through Sunday posed a threat of flaring up existing blazes or spreading new ones. High fire risk is expected to last into January and the governor and experts said climate change is making it a year-round threat.
Overall, the fires have destroyed nearly 800 homes and other buildings, killed dozens of horses and forced more than 200,000 people to flee flames that have burned over 270 square miles (700 square kilometers) since Monday. One death, so far, a 70-year-old woman who crashed her car on an evacuation route, is attributed to the fire in Santa Paula, a small city next to Ventura where the fire began.
The Ventura blaze continued to burn into rugged mountains in the Los Padres National Forest near the little town of Ojai and toward a preserve established for endangered California condors. While many evacuation orders were lifted, new ones were established as the fire grew.
Brown said he had witnessed the “vagaries of the wind” that had destroyed some houses and left others standing and expressed concern for those who lost everything.
“What can you say?” he asked. “When you lose your house and your belongings and people lose their animals, it is a horror and it’s a horror we want to minimize.”
Firefighters were on high alert for dangerous fire potential even before the first blazes broke out. On Dec. 1, they began planning for extreme winds forecast in the week ahead.
Ken Pimlott, chief of the California Department of Forestry and Fire Protection, said authorities were prepared for destruction on the level of 2003 and 2007 firestorms in Southern California and possibly those in Northern California that killed 44 people and destroyed nearly 9,000 homes and other buildings in October.
By Monday, officials had brought in fire crews from the northern part of the state as reinforcements and marshaled engines, bulldozers and aircraft.
On Tuesday they brought in more helicopters from the National Guard and “every last plane we could find in the nation,” said Thom Porter, southern chief of the California Department of Forestry and Fire Protection.
The military provided C-130 planes for firefighting, said Mark Ghilarducci, director of the California Office of Emergency Services. More than 290 fire engines came from Montana, Utah, New Mexico, Idaho, Arizona, Oregon and Nevada.
But when flames met ferocious winds, crews were largely powerless to stop them. Even fire-attacking aircraft were helpless while being grounded at times because of night, high winds or smoke.
As fires burned in Ventura and Los Angeles counties, firefighters from other states were already in place north of San Diego on Thursday when a major fire erupted and rapidly spread in the Fallbrook area, known for its avocado groves and horse stables in the rolling hills.
“We had many resources in the area very quickly on this incident, but unfortunately within several minutes the fire had gotten out of control and well-established, and necessitated massive evacuations,” said Steve Abbott, chief of the North County Fire Protection District.
The fire swept through the San Luis Rey Training Facility, where it killed more than 40 elite thoroughbreds and destroyed more than 100 homes, most of them in the Rancho Monserate Country Club retirement community. Three people were burned trying to escape the fire that continued to smolder Saturday.
Most of this week’s fires were in places that burned in the past, including one in the ritzy Los Angeles neighborhood of Bel-Air that burned six homes and another in the city’s rugged foothills above the community of Sylmar and in Santa Paula.
The fire in Fallbrook was no exception. Ten years ago, during a deadly spate of Santa Ana wind-driven infernos, flames wiped out most of the more than 200 homes in the Valley Oaks Mobile Home Park.
Memories of that blaze were fresh as flames approached Thursday and sheriff’s deputies told residents to leave immediately.
By the time he got the order to go, Mateo Gonzalez had already helped his brother move out of his nearby place and packed all of his important belongings.
In the 2007 firestorm, Gonzalez had almost no warning before his house was destroyed, only four months after moving in.
“We weren’t prepared the first time around. This time we were,” he said Saturday, the day after he returned to his undamaged home.
Ferocious Santa Ana winds raking Southern California whipped explosive wildfires Tuesday, prompting evacuation orders for thousands of homes.
The biggest blaze broke out Monday in Ventura County and grew wildly to more than 48 square miles in the hours that followed, sheriff’s Sgt. Eric Buschow said.
Another fire erupted on the north edge of Los Angeles, threatening the Sylmar and Lakeview Terrace neighborhoods, where residents scrambled to get out.
At least 150 structures had burned so far in Ventura County, officials said. Officials did not immediately say what type of buildings burned, but TV reports showed homes in flames as well as Vista del Mar Hospital, a facility that treats patients with mental problems, chemical dependency and veterans with post-traumatic stress syndrome.
More than 27,000 people have been evacuated and one firefighter was injured in Ventura County. There was no word on the extent of the injuries. After initial reports of a fatality, county fire Capt. Steve Kaufmann said a dead dog but no person was found in an overturned car.
The winds were pushing the fire toward Santa Paula, a city of some 30,000 people about 60 miles northwest of Los Angeles. Many of the evacuated homes were in that city.
However, evacuation orders were expanded to houses in Ventura, which is 12 miles southwest and has 106,000 residents.
“The prospects for containment are not good,” Ventura County Fire Chief Mark Lorenzen said before dawn. “Really, Mother Nature is going to decide.”
Thomas Aquinas College, a school with about 350 students, has also been evacuated, with students going to their own homes or to those of faculty and staff, the college said in a statement.
The fires were being driven by Southern California’s notorious gusty and dry Santa Ana winds, which have been linked to some of the region’s worst wildfires.
Typical of fall, the Santa Anas are spawned by high pressure over the Great Basin that sends air flowing toward Southern California where it speeds up as it squeezes down through mountain passes and canyons and blows out toward the coast.
Wind speeds at some locations in Ventura County were well over 60 mph early Tuesday.
Forecasters said winds would continue through Thursday.
Nearly 180,000 customers in the Ventura County area were without power, Southern California Edison said on Twitter.
All schools in the Ventura Unified School District will be closed Tuesday.
Every business owner wants to perform the best service possible for his or her clients. We kind of know this innately. But just in case, here are ten facts about customer service that will definitely wake you up.
1. Consumers are 2 times more likely to share their bad customer service experiences than their good ones. (Source: Salesforce.com)
2. 63% of U.S. customers say they have stopped doing business with a brand due to a poor customer service experience. (Source: Microsoft)
3. For every customer complaint, there are 26 other unhappy customers who have remained silent. (Source: Providesupport.com)
4. It takes 12 positive experiences to make up for one unresolved negative experience. (Source: Providesupport.com)
5. By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. (Source: Fonolo.com)
6. Customer Service Week is celebrated annually during the first full week of October. It first became a nationally recognized event in 1992. (Source: CSWeek.com)
7. The first known customer service complaint is inscribed on a clay tablet on display at the British Museum. Apparently, someone delivered copper that was the wrong grade. It was written sometime around 1750 B.C. (Source: OpenCulture.com)
8. An estimated $41 billion is lost by U.S. companies alone each year due to poor customer service. (Source: SocialMediaToday.com)
9. 80% of Americans agree that smaller companies place a greater emphasis on customer service than large businesses. (Source: LiveHelpNow.com).
10. The 1-800 number was invented in 1967. Roy Weber, an AT&T scientist, is the man responsible for 1-800 Nation; he used still-evolving digital technologies to invent a way to offer national toll-free service.
By: Gene Marks
The family of a 5-year-old boy killed when he became caught in a rotating Atlanta restaurant is suing the company, saying it failed to prevent a
“longstanding safety hazard.”The lawsuit comes after Charlie Holt died in the Sun Dial, a restaurant atop the 73-story Westin Peachtree Plaza hotel.
The Atlanta Journal-Constitution reports that the child and his parents were visiting Atlanta from Charlotte, North Carolina, when he became caught between a wall and table as the dining room rotated April 14.
The lawsuit says the restaurant had no protections to stop children from getting close to a dangerous area, or to stop the floor’s rotation if a child became trapped.
Jeff Flaherty, a spokesman for parent firm Marriott International Inc., told the newspaper the company had no comment.